Refund policy

Cancellation Before Shipment

Orders may be cancelled before shipment by contacting us as soon as possible.

If the order has not yet been shipped, a full refund may be issued.

Once an order has been shipped, cancellation may no longer be possible.

Refund Policy

All sales are final and are generally non-refundable.

Refunds or replacements will only be considered under the following circumstances:

  1. The order is confirmed as lost in transit by the delivery service provider and is not delivered to the customer.

  2. The product arrives severely damaged during delivery to the extent that it is unusable or unsuitable for its intended purpose.

Customers must notify us within 48 hours of receiving the order and provide clear photographic evidence where applicable.

PEEPS FOOD TECH VENTURES reserves the right to review and assess all claims before approving a refund or replacement.

Refunds will not be granted for:

  • Change of mind;

  • Incorrect orders placed by the customer;

  • Minor packaging imperfections;

  • Courier delays beyond our reasonable control;

  • Opened, consumed, or partially consumed food products.

Refund Processing

Approved refunds will be processed using the original payment method where reasonably possible.

Processing times may vary depending on the payment provider or financial institution.